In the bustling world of industrial manufacturing, we at HCLTech understand that efficiency and innovation often walk a tightrope. For a Fortune 500 industrial manufacturer, this balance seemed increasingly elusive. Their extensive IT ecosystem had become a source of inefficiency rather than a growth driver. The complexity of operations led to rising costs, inconsistent application performance and recurring knowledge churn within teams—factors that created significant roadblocks to efficiency and growth. These challenges threatened to impede operational continuity and disrupt their long-term objectives.
When they partnered with us at HCLTech, we knew a transformational journey lay ahead. We modernized their application management with AI-driven tools, automation and a unified service delivery approach. This collaboration streamlined operations, significantly reduced costs and drove notable revenue growth, positioning them for future success.
The Challenge
The company's leadership recognized the need for bold, decisive action. Their objective was ambitious but clear—modernize the IT landscape to improve application availability, streamline processes and reduce operational costs.
They saw the potential when we presented our roadmap, which was built around our ISD model. Our approach focused on scalability, automation and delivering outcomes that are tied directly to their business objectives. This shared vision of transformation set the stage for an impactful partnership.
The Solution
We introduced our ISD model, a strategic framework designed to unify and modernize operations. Our approach brought clarity to the chaos, blending advanced technologies with tailored processes to create a seamless and efficient system.
We deployed key technologies and frameworks to bring their IT vision to life:
- AI-driven tools like Moogsoft and AIForce to identify and resolve incidents faster
- Their B2B and B2C applications were modernized, ensuring the IT ecosystem could keep pace with evolving business demands
- We prioritized metrics tied directly to business outcomes, enabling more intelligent decisions and measurable improvements. Global application management services delivered in seven languages, ensuring consistency across more than 20 countries.
The Impact
The new IT framework delivered remarkable outcomes, establishing operational efficiency and business growth
The results of this partnership exceeded expectations. Our collaborative approach and advanced technologies delivered remarkable improvements across multiple dimensions. With structured governance and a completely remote transition, we achieved:
- 37% reduction in operational costs, driven by optimizing "Run the Business" activities
- 40% faster incident resolution times, enabled by our AI-driven ITSM Co-Pilot
- 30% increase in revenue, fueled by modernization programs that unlocked new potential
These results extended far beyond immediate efficiencies. Together, we built a scalable, future-ready IT infrastructure capable of supporting their growth for years to come.
Beyond the numbers
While the technical outcomes were impressive, the human impact was equally transformative. We provided teams with tools that simplified their work, enabling them to focus on strategic initiatives. The systems we implemented were designed to prevent issues and foster a culture of collaboration and innovation.
The organization's IT teams were able to focus on strategic initiatives instead of being bogged down by routine issues. Employees no longer faced frustrating delays caused by outdated processes. With AI and automation in place, their systems became proactive, preventing issues before they could disrupt operations.
In addition, we helped eliminate data silos for IT teams and established full-stack visibility across IT telemetry and business outcomes. We aligned business KPIs to the performance of applications and infrastructure to bring business context in real-time.
Celebrating success
The journey didn't end with these initial successes. For our client, this transformation marked a pivotal shift. Due to our focus on value stream alignment, what was once an overwhelming IT landscape became a foundation for agility and innovation. AI, automation and our unified service delivery model ensured they could meet and exceed the demands of a competitive global market.
As we look back on this partnership, one thing is clear: transformation isn't just about solving problems. It's about unlocking potential. With the right tools, expertise and collaboration, challenges become opportunities and ambitious goals become tangible achievements.
This is what drives us at HCLTech—to help our clients reimagine what's possible and build the future they envision.
